This Cookies & Similar Technologies Policy ("CST Policy") describes the different types of cookies and similar technologies that are used by Hansgrohe South Africa on www.hansgrohe.co.za (the website). We may amend this CST Policy at any time. Please see the "Current as at" date above for the latest revision date of this CST Policy. The changes to this CST Policy shall take effect when we make the revised CST Policy available on or via the website.
If you have any questions, please contact us by email at privacy@hansgrohe.com.
Cookies are a standard feature of websites that allow us to store small amounts of data about your visit to our website on your computer. Cookies help us to find out which parts of the website are useful and which sections need improving. For this purpose, we also use technologies similar to cookies, such as Flash local shared objects (also called Flash cookies) and pixel tags.
You can use your browser settings to decide whether to consent to the use of cookies and similar technologies in general or to change specific settings for the website (as described in Section 3 of this CST Policy). However, disabling cookies and similar technologies may have a negative impact on your experience on the website and some features may not work as intended.
Below is a list of the different types of cookies and similar technologies that we use on the website. Where personal data is collected using cookies, our Privacy Policy applies in addition to this CST Policy.
Essential cookies. Essential cookies allow you to navigate the website and use its services and features. Without these strictly necessary cookies, the website will not function as smoothly as we want and we may not be able to provide the website itself or certain services and features.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| AWSALB | AWS ALB Application Load Balancer. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| AWSALBTG | This cookie is part of Amazon Web Services' Elastic Load Balancing. It is used for persistent sessions and to enable target group persistence. When the load balancer first routes a request to a weighted target group, the cookie is generated and included in subsequent requests to the load balancer. It is used to route requests to the target group specified in the cookie. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| AWSALBCORS | This cookie is managed by Amazon Web Services and is used for load balancing. | 7 days | Third-party provider: Amazon Web Services, Inc. More information |
| ROUTEID | This cookie is used to route users to the same server. | Session cookie | First-party |
| JSESSIONID | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. | Session cookie | First-party |
| XSRF-TOKEN | Prevents fraudulent use | Session cookie | First-party |
| anonymous-consent | Stores whether a user has agreed to certain categories of cookie | 2 months | First-party |
| cp-perf | Stores whether analytics cookies have been accepted by the user. | 2 months | First-party |
| cp-chat | Stores whether chatbot cookies have been accepted by the user | 2 months | First-party |
| cp-ret | Stores whether marketing cookies have been accepted by the user | 2 months | First-party |
| cp-log | Required to count users anonymously | 2 months | First-party |
| hbwsiterecom | Provides localised content and language version | 16 years, 8 months | First-party |
| VISITOR_INFO1_LIVE | Measures YouTube bandwidth | 6 months | Third-party provider: YouTube, LLC More information |
Analytics cookies. Analytics cookies collect information about your use of the website and allow us to improve how the website works. For example, analytics cookies show us which sub-pages of the website are visited most often, they help us to identify problems with the website and they show us whether advertising is effective or not. This allows us to identify general patterns of use of the website, rather than use by a specific person. We use this information to analyse traffic to the website, but do not analyse this information for personally identifying information.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| HTML_BitRateBucketCsv | This cookie captures the playback time of videos in the video media player per visitor by the bit rate. It is used to analyse the video media player. | Session | First-party |
| HTML_isPlayingCount | This cookie counts how often a certain video has been played in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_VisitValueCookie | This cookie calculates the value of the visit to the website based on the playtime of a video in the video media player when it is viewed and the number of times it is replayed. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_VisitCountCookie | This cookie counts the views of a video in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| HTML_LastCLineTime | Contains information to identify unique users of the subpage. Collects data on user visits, e.g. which subpages are relevant. | Session | First-party |
| HTML_VisitIntervalStartTime | This cookie captures the start time of a period between visits to a webpage in the video media player. It is used to analyse the video media player. It expires when you close your browser or withdraw your consent. | Session | First-party |
| AkamaiAnalytics_BrowserSessionId | Assigns an anonymous identifier to each visitor who plays a video. It is used to analyse the video media player. | Session | First-party |
| YSC | Records a unique identifier to keep statistics for the videos from YouTube that the user has watched. | Session | Third-party provider: YouTube, LLCMore information |
| _gid | Set by Google Analytics and used to identify unique users. Allows us to capture how visitors use the website. | 24 hours | Third-party provider:Google, LLCMore information |
| _ga_* | Set by Google Analytics and used to persist the session status. | 2 years | Third-party provider:Google, LLCMore information |
| gtm_internal | Used to identify internal traffic and exclude tracking by Google Analytics. | 1 month | Third-party provider:Google, LLCMore information |
| _gcl_au | Set by Google Analytics; this cookie helps analyse the effectiveness of our advertising by capturing the associated conversions | 3 months | Third-party provider:Google, LLCMore information |
| _pk_id. | Created by Piwik PRO and used to differentiate between users. Allows us to capture how visitors use the website. | 13 months | 1st party |
| _pk_ses. | Analysis cookie, which does not contain any data itself. Whenever this cookie is set, the visitor counter is incremented in "_pk_id". | Session | 1st party |
| ppms_privacy_ | Stores the visitor's consent to data collection and use. | 12 months | 1st party |
| QST | Set to prevent multiple submissions of a Qualtrics survey. This cookie is used to capture the completed survey and prevent the user from participating a second time. | 6 months | Third-party provider: Qualtrics LLC More information |
| stg_traffic_source_priority | Stores the type of traffic source that explains how the visitor reached the website. | 30 minutes | 1st party |
| stg_last_interaction | Indicates whether the last visitor’s session is still in progress or a new session has started. | 365 days | 1st party |
| stg_returning_visitor | Determines if the visitor is a returning visitor. | 365 days | 1st party |
| stg_externalReferrer | Saves the URL of the website that referred the visitor to this website. | Runs when the browser is closed | 1st party |
| _vis_opt_exp_{CAMPAIGNID}_ goal_{GOALID} | This cookie is created by VWO when a campaign goal is triggered. | 100 days | 3rd party VWO, More information |
| _vis_opt_test_cookie | This cookie is created by VWO to detect if the cookies are enabled on the visitor’s browser or not. It also helps in tracking the number of browser sessions a visitor has gone through. | Expires on browser close | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID}_ combi | This cookie is created by VWO when a visitor is chosen for a particular variation for a test. This cookie makes sure that visitors see the same variation when they revisit the page in the future. | 100 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID}_ exclude | This cookie is created by VWO when a visitor has been excluded from a test campaign due to the traffic percentage specifications. | 100 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID}_ split | This cookie is created by VWO when one of the variations is chosen for the visitor, but the visitor is not yet redirected to the variation page. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. | 100 days | 3rd party VWO, More information |
| _vis_opt_s | VWO creates this cookie to track the number of times a visitor has closed and reopened their browser. | 100 days | 3rd party VWO, More information |
| _vis_opt_out | This cookie that is created by VWO indicates that a user should not be made part of a campaign. | 10 years | 3rd party VWO, More information |
| _VWO_uuid | A cookie that is created by VWO that generates a unique ID for each visitor. | 10 years | 3rd party VWO, More information |
| _VWO_uuid_{CAMPAIGNID} | A cookie that is created for each cross-domain campaign and generates a unique ID for every visitor. | 10 years | 3rd party VWO, More information |
| _VWO_ds | A cookie that is created by VWO that stores persistent visitor-level data for VWO Insights. | Depends on the retention period of the VWO account | 3rd party VWO, More information |
| _VWO_sn | A cookie that is created by VWO that stores session-level information. | 30 minutes and reset again to 30 minutes on visitor activity | 3rd party VWO, More information |
| _VWO_uuid_v2 | A cookie that is created by VWO that calculates unique traffic on a website. | 366 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _combi_choose | This temporary cookie stores the chosen combination and is deleted when the campaign changes are applied. | Persists until campaign changes are applied | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _goal_{GOALID}_{ACCID} | A cookie that is created when a campaign goal is reached and cross-domain tracking is enabled. | 100 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _combi_{ACCID} | A cookie that is created when a visitor is chosen for a particular variation for a test and cross-domain tracking is enabled. This cookie ensures that visitors see the same variation when they revisit the page in the future. | 100 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _exclude_{ACCID} | This cookie is set by VWO if cross-domain tracking is enabled. This cookie is created when a visitor is chosen for a particular variation for a test. This cookie ensures that visitors see the same variation when they revisit the page in the future. | 100 days | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _split_{ACCID} | This cookie is set by VWO if cross-domain tracking is enabled. This cookie is created when one of the variations is chosen for the visitor, but the visitor is not yet redirected to the variation page. VWO uses this to verify that the variation page corresponds to the chosen variant after the visitor has landed on the page. | 100 days | 3rd party VWO, More information |
| _VWO_uuid_{CAMPAIGNID} _{ACCID} | This cookie is set by VWO when cross-domain tracking is enabled and generates a unique ID for every visitor. | 10 years | 3rd party VWO, More information |
| _vis_opt_exp_{CAMPAIGNID} _combi_choose_{ACCID} | This cookie is set by VWO if cross-domain tracking is enables and it stores the chosen combination. It is a temporary cookie that gets deleted when the campaign changes are applied. | Persists until campaign changes are applied | 3rd party VWO, More information |
| _VWO_referrer | This cookie is set by VWO and stores referral info allowing VWO to identify the original Traffic source for the Split URL campaign. | 15 seconds | 3rd party VWO, More information |
| _VWO_global_opt_out | A cookie that is created if a user wants to opt out of VWO on all websites. | 100 days | 3rd party VWO, More information |
| _VWO | A combined cookie that contains all the VWO cookies listed above. It is currently only created for the Safari browser. | Expires in 2096 years | 3rd party VWO, More information |
Advertising cookies. Advertising cookies are used to display targeted advertisements or promotional messages on the website based on your interests and to manage our advertising. These cookies collect information about your activities on this website and other websites in order to show you targeted advertising.
Social media cookies. Social media cookies collect information on use of social media.
| Cookie name | Description | Type & expiry | First-party or third-party |
|---|---|---|---|
| _pin_unauth | The cookie supports combining the actions of users who cannot be identified by Pinterest. | 1 year | Third-party provider: Pinterest Europe Ltd.More information |
| _pinterest_ct_ua | Supports online marketing by collecting information about users to promote products via partners and other platforms. | 1 year | Third-party provider: Pinterest Europe Ltd.More information |
| _fbp | Used to track the activity of leads on the page. | 3 months | Third-party provider: Meta Platforms Ireland LimitedMore information |
| lidc | Used for Linkedin routing, share buttons and advertising. | 1 day | Third-party provider: Linkedin CorporationMore information |
| li_gc | This cookie is used to store consent of guests regarding the use of Linkedin cookies for non-essential purposes | 2 years | Third-party provider: Linkedin CorporationMore information |
| li_mc | This cookie is used as a temporary cache. It is used to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side | 2 years | Third-party provider: Linkedin CorporationMore information |
| lang | This cookie stores the user's language preference. This ensures that the LinkedIn.com website is displayed in the language selected by the user | Session | Third-party provider: Linkedin CorporationMore information |
| bcookie | Used by the social network LinkedIn to track the use of embedded services. | 2 years | Third-party provider: Linkedin CorporationMore information |
| AnalyticsSyncHistory | Used by LinkedIn in connection with data synchronisation with third-party analytics services. | 29 days | Third-party provider: Linkedin CorporationMore information |
| UserMatchHistory | Used by LinkedIn to track visitors across multiple websites to display relevant ads based on the user's preferences. | 29 days | Third-party provider: Linkedin CorporationMore information |
| IDE | Used by Google DoubleClick to track and report the user's actions on the website after viewing or clicking on an advertisement from a provider, in order to measure the effectiveness of an advertisement and display targeted advertisements to the user. | 1 year | Third-party provider: Doubleclick (Google LLC)More information |
| __Secure-3PAPISID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 year | Third-party provider:Google, LLCMore information |
| __Secure-3PSID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 2 years | Third-party provider:Google, LLCMore information |
| __Secure-3PSIDCC | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 2 years | Third-party provider:Google, LLCMore information |
| UULE | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 day | Third-party provider:Google, LLCMore information |
| NID | Used for targeting purposes to build a profile of website visitor interests to show relevant and personalised Google advertising. | 1 day | Third-party provider:Google, LLCMore information |
| CONSENT | This cookie is used by Google to store consent to the use of non-essential cookies | 2 years | Third-party provider:Google, LLCMore information |
| 1P_JAR | For Google ad delivery or retargeting. | 1 month | Third-party provider:Google, LLCMore information |
| DV | For Google ad delivery or retargeting. | 1 day | Third-party provider:Google, LLCMore information |
| PREF | Provides localised content and language version | 1 year | Third-party provider:Google, LLCMore information |
Google Analytics. The Google Analytics service is provided by Google, Inc ("Google"). We use Google Analytics to compile anonymised statistics to improve the website. For information about Google's practices, see Google Analytics and Data Privacy. You can opt out by downloading the Google Analytics opt-out browser add-on. We have taken the following measures to protect the data collected via Google Analytics:
Piwik PRO. We use Piwik PRO Analytics Suite as our website/app analytics software to generate anonymised statistics so that we can improve the website. Take a look at what data is collected by Piwik PRO.
We host our solution on Microsoft Azure in Germany/Netherlands/United States/Hong Kong/ElastX in Sweden and store the data for 25 months.
Purpose of data processing: Analytics and conversion tracking based on your consent. Legal basis: Article 6(1)(a) GDPR.
Piwik PRO does not share data about you with other subprocessors or third parties and does not use it for its own purposes. For more information, see the Piwik PRO privacy policy.
Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used, among other things, to track user actions on the website, to measure the success of our marketing campaigns and to compile statistics on website usage and response rates.
Other third-party cookies.
Youtube: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
NewRelic: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
Yellowmap: Detailed information about the cookies that are used is available on the following website or can be requested directly from the provider.
Live Chat: These cookies enable our live-chat function. Detailed information on the cookies that are used for this purpose is available on the following website or can be requested directly from the provider.
Chat : Our website uses the chatbot to provide answers to customer or employee inquiries. The provider is Cognigy GmbH, Speditionstraße 1 40221 Düsseldorf. We have carefully selected the provider Cognigy and it does not collect or process any personal data for behavioral analysis. Personal data is only processed if you provide it voluntarily. Usage data such as chat duration, message timestamps, number of dialogues and approximate user location are stored anonymously for statistical purposes only. We process your data exclusively to process your request and for internal purposes (Article 6, paragraph 1, letter b; Article 6, paragraph 1, letter f of the GDPR). You can find detailed information on the following website. Further information can be found here.
Google reCAPTCHA: The website uses the reCAPTCHA service provided by Google Inc. ("Google") in order to be able to tell the difference between whether the forms provided on this website are filled in by a natural person or are being abused using automatic processing. The IP address and, potentially, other data required by Google for reCAPTCHA are sent to Google for this purpose. A different privacy policy from Google applies in this case. By using the website, you are agreeing to their privacy policy. Please do not use the website if you do not agree to their privacy policy.
VWO: We use VWO to better understand the behavior and the customer journey of the user. Based on the data that is acquired, the website is optimized for the needs of the user. You can find detailed information about the cookies used at the following website: VWO, Cookie Policy.
Browser and device information. Certain information, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, browser type and version, and the name and version of the page you are using, is collected by most browsers or automatically by your device. We use this information to ensure that the website is functioning properly.
Physical location. We track the physical location of your device, using e.g. satellite, mobile phone station and WiFi signals. We use the physical location of your device to provide you with personalised, location-based services and content. We also share the physical location of your device with information about the advertisements you view and other information we collect with our marketing partners so that they can provide you with more personalised content and review the effectiveness of advertising campaigns. In some cases, you may allow or not allow these types of use and your device's location being sent, but in that case, we and our marketing partners may not be able to provide you with relevant personalised services and content.
Device fingerprint. To provide you with content that we think may be of interest to you based on your activity on the website and for fraud prevention and authentication purposes, we may also use other techniques similar to cookies. For example, we may collect device properties and combine the information collected by most browsers or automatically about your device to create a unique identifier that allows us to identify your browser or device with reasonable certainty. We may collect, use and combine the following information when we do this:
You can change or cancel your settings for cookies and similar technologies below.
Please note that this will not completely remove the cookies already stored on your device. You can delete the cookies already stored on your device by following the instructions below:
Deleting cookies in Internet Explorer
For information about other browsers, see the browser developer's website. Please note that, if cookies are disabled, the website may not function as intended. Please contact us at privacy@hansgrohe.com if you have any questions or concerns.
If you want to delete all the cookies that have been stored by the websites you visit, three programs to delete tracking cookies are available under the following links: